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Went for Cost, Stayed for Quality?: Moving the Back Office to - CIAO
retaining acceptable—or even better—quality than that currently provided by the ..... earlier efforts to lower wage costs for back office BPs saw firms move their ...
[ dossani_kenney_09_2003.pdf - Read/Download File

Growth in Services Outsourcing to India - United States International
trend to India is the lower labor costs provided by the Indian BPO sector. India's comparative advantage ...... Rafiq Dossani and Martin Kenney, Went for Cost, Stayed for Quality?: Moving the Back Office to India,. 47. The Asia-Pacific Research ...
[ EC200601A.pdf - Read/Download File

The Implications of Service Offshoring for Metropolitan Economies
“Went for Cost, Stayed for Quality?: Moving the Back Office to. India.” Paper BRIEWP156, Berkeley Roundtable on the International Economy, University of.
[ offshoringappendices.pdf - Read/Download File

Learning Paths to Offshore Outsourcing - From Cost Reduction to
movers' success can therefore, in turn, compel their competitors or previous suppliers to .... processes (popularized as “back-office activities”), such as call centers, ...... Dossani, R. and M. Kenney (2003): 'Went for Cost, Stayed for Quality ?
[ download?doi=10.1.1.112.7367&rep=rep1&type=pdf - Read/Download File

Global Services Sourcing: Issues of Cost and Quality
is that the long held view - “went for cost, stayed for quality” about moving ..... Citibank India formed OpsCo in the late 90's to provide back office services to.
[ CGSDwp16.pdf - Read/Download File

Best Practices in Credit Union Efficiency - CUNA
with a cost and efficiency “hangover” – much of the investments made in the .... term targets to move toward a 50% efficiency ratio. ... strategic priorities such as member value, service quality, risk management and growth. ..... credit union back offices, and most of these operational departments have tended to grow in an.
[ Efficiency_BestPractices.pdf - Read/Download File

The Outsourcing Revolution - The Economist
outsource; 2) How outsourcing is moving from a cost-saving measure to a key part of corporate ... back office operations, including human resources, payroll and accounting. ... to conserve capital for other investments or to improve product quality. .... To stay competitive, they need to make it an integral part of how they think.
[ outsourcing_revolution_e_02.pdf - Read/Download File

Centralized operations: future of Risk, Control and Compliance - EY
The need to centralize and reduce the cost of back-office processes and transactions is ... What the options are in moving to centralized operating models and what are some of ..... to ensure that the transition has not resulted in a significant dip in quality of service ... Things often go wrong in transition periods and will need to.
[ EY-Insights-on-GRC-Centralized-operations.pdf - Read/Download File

information technology labor markets: rebounding, but slowly
IT projects that were put on hold earlier in the decade are now moving forward, and this ..... Went for Cost, Stayed for Quality? Moving the Back Office to. India.
[ ITLaborMarketsStudyL.pdf - Read/Download File

A Spatial Structuring Approach - MIT
patients and to one another; the physical layout of the office space; and geographic ...... "Went for Cost, Stayed for Quality?: Moving the. Back Office to India.
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accelerates finance transformation - Capgemini
of CFOs looking to offshoring and outsourcing solely for cost and compliance control ... back office to drive insight beyond transaction processing. 3. About the ... for shared services to go beyond ... specialist language skills tend to stay ... on both sides is to move to a more .... World-class quality of accounting processes. □.
[ Finance_Transformation__The_Outsourcing_Perspective.pdf - Read/Download File

The Five Imperatives To Delivering Great - Salesforce.com
Quality Service Requires A Solid Focus On Your Customer . ... information, go to www.forrester.com. ... incur costs and brand erosion: 75% of the time, customers will move to ... looking at enhancing their customer service experience in order to stay competitive in an ..... Customer service agents need access to back-office.
[ FiveImperatives_SalesforceTLP.pdf - Read/Download File

Get PDF (183K) - Wiley Online Library
backers of GO made a fatal strategic mistake in its business model. ..... publications/went for cost stayed for quality moving the back office to india./ (acce -.
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References - Wiley Online Library
Jun 30, 2008 ... practices in estimating the cost of capital: Survey and synthesis. Journal of .... went for cost stayed for quality moving the back office to india.
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Systems Engineering for Effective Supply Chain Coordination - ipedr
A lack of coordination in the KPO is related to low quality of product therefore the supply ..... Went for Cost, Stayed for Quality? Moving the Back Office to India.
[ 37_ICQM2014-046.pdf - Read/Download File

Tradable Services: Understanding the Scope and Impact of Services
She is the author of Job Losses from Imports: Measuring the Costs (2001), ... “3.3 Million US Services Jobs To Go Offshore” (McCarthy 2002).3 Among others, Deloitte Research ...... Went for Cost, Stayed for Quality? Moving the Back Office to.
[ wp05-9.pdf - Read/Download File

Break out from the G&A cost treadmill - Bain & Company
Support functions seem to be working harder just to stay in place. Despite all their ... continual cost-cutting sacrifices service quality and leads to lower ... tiveness often go hand in hand. In the finance ... their HR departments to lead the charge by moving beyond a focus ... Back and front office; enabling revenue growth and  ...
[ BAIN_BRIEF_Break_out_from_the_G_and_A_cost_treadmill.pdf - Read/Download File

SmartStream AD_.indd - The SmartStream Reference Data Utility
Feb 3, 2016 ... competitive edge, is ripe for a move to a utility model, he says. “When a bank has 30, 40, 50 thousand people employed in its back office, it has to ask itself ... either stayed flat or increased, so they are in a real bind.” He says ... These cost and regulatory pressures go hand in hand, according to. Chambadal ...
[ 2016-02-03_FX-MM_Feb_Cover.pdf - Read/Download File

The Next Generation of IT Operating Models 6 Key - Deloitte
access services through an array of channels, stay in touch around the ... meet the quality, speed and versatility expected of it. ... back-office, through operations, and into commercial and customer- .... If a technology component goes down IT needs to ... IT needs to move towards a model that delivers the minimum viable.
[ uk-con-the-next-generation.pdf - Read/Download File

15 Economic Facts About Millennials - The White House
Fact 11: Working Millennials are staying with their early-career employers longer. .... drop.5 In 1980, IBM's first gigabyte hard drive weighed 550 pounds and cost .... In sum, quality of life appears to be a focus of this generation: Millennials value staying ...... Kaplan (2012) shows how the option to move back home provides.
[ millennials_report.pdf - Read/Download File

Breaking away - PwC
organizations stay ahead ... Nedbank: Creating a center of excellence by focusing on people and quality, not just cost. 18. Intel: Improving processes and reducing costs for shared services success. 20 ... Leading finance functions are moving fast, and recognizing ... Those that don't may hold their organization back in.
[ pwc-global-finance-benchmark-report.pdf - Read/Download File

Transcript - Citigroup
Jun 2, 2016 ... If you go back – and as we were going into the year ... move is not up, it's down. ... Big capital generation, more quality and consistency of earnings. .... et cetera, but also middle office and back office, and the way you service, and you actually communicate ..... cost of credit largely will stay where it is today.
[ tr160602a.pdf - Read/Download File

Generating Significant Value with Oracle ERP Shared Services (PDF)
Global Shared Services Survey, common back-office functions that companies choose for ... Shared Service Centers provide innovative solutions at the lowest cost. ... enhanced quality, timeliness, accuracy and consistency .... allows companies to “go anywhere” with their operations while still complying with each country's.
[ erp-shared-services-1539807.pdf - Read/Download File

Lean Management - McKinsey & Company
Lean is something more than just cost reduction. It's reducing ... customer-facing channels, back-office centers, and support .... How can we move beyond re- engineering ... for an institution to reach, but an intrinsic quality ... so that it stays open to change and improvement .... data, so we're having to go back to first principles.
[ Lean_Management_new_frontiers_for_financial_institutions.pdf - Read/Download File

Atos SAP for Banking
Staying ahead of the game today is not easy. Successful banks must move faster and at shorter notice than ever before. They can only ... The back office is important for other reasons. ... For the banking customer, quality of experience ... need to reduce the cost and complexity of IT, .... clients can go straight for the value-add.
[ atos-sap-for-banking.pdf - Read/Download File

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