Went for Cost, Stayed for Quality?: Moving the Back Office to - CIAO
retaining acceptable—or even better—quality than that currently provided by the
..... earlier efforts to lower wage costs for back office BPs saw firms move their ...
[ dossani_kenney_09_2003.pdf - Read/Download File
Growth in Services Outsourcing to India - United States International
trend to India is the lower labor costs provided by the Indian BPO sector. India's
comparative advantage ...... Rafiq Dossani and Martin Kenney, Went for Cost,
Stayed for Quality?: Moving the Back Office to India,. 47. The Asia-Pacific
[ EC200601A.pdf - Read/Download File
The Implications of Service Offshoring for Metropolitan Economies
“Went for Cost, Stayed for Quality?: Moving the Back Office to. India.” Paper
BRIEWP156, Berkeley Roundtable on the International Economy, University of.
[ offshoringappendices.pdf - Read/Download File
Learning Paths to Offshore Outsourcing - From Cost Reduction to
movers' success can therefore, in turn, compel their competitors or previous
suppliers to .... processes (popularized as “back-office activities”), such as call
centers, ...... Dossani, R. and M. Kenney (2003): 'Went for Cost, Stayed for Quality
[ download?doi=10.1.1.112.7367&rep=rep1&type=pdf - Read/Download File
Global Services Sourcing: Issues of Cost and Quality
is that the long held view - “went for cost, stayed for quality” about moving .....
Citibank India formed OpsCo in the late 90's to provide back office services to.
[ CGSDwp16.pdf - Read/Download File
Best Practices in Credit Union Efficiency - CUNA
with a cost and efficiency “hangover” – much of the investments made in the ....
term targets to move toward a 50% efficiency ratio. ... strategic priorities such as
member value, service quality, risk management and growth. ..... credit union
back offices, and most of these operational departments have tended to grow in
[ Efficiency_BestPractices.pdf - Read/Download File
The Outsourcing Revolution - The Economist
outsource; 2) How outsourcing is moving from a cost-saving measure to a key
part of corporate ... back office operations, including human resources, payroll
and accounting. ... to conserve capital for other investments or to improve product
quality. .... To stay competitive, they need to make it an integral part of how they
[ outsourcing_revolution_e_02.pdf - Read/Download File
Centralized operations: future of Risk, Control and Compliance - EY
The need to centralize and reduce the cost of back-office processes and
transactions is ... What the options are in moving to centralized operating models
and what are some of ..... to ensure that the transition has not resulted in a
significant dip in quality of service ... Things often go wrong in transition periods
and will need to.
[ EY-Insights-on-GRC-Centralized-operations.pdf - Read/Download File
information technology labor markets: rebounding, but slowly
IT projects that were put on hold earlier in the decade are now moving forward,
and this ..... Went for Cost, Stayed for Quality? Moving the Back Office to. India.
[ ITLaborMarketsStudyL.pdf - Read/Download File
A Spatial Structuring Approach - MIT
patients and to one another; the physical layout of the office space; and
geographic ...... "Went for Cost, Stayed for Quality?: Moving the. Back Office to
[ wpc0024.pdf - Read/Download File
accelerates finance transformation - Capgemini
of CFOs looking to offshoring and outsourcing solely for cost and compliance
control ... back office to drive insight beyond transaction processing. 3. About the
... for shared services to go beyond ... specialist language skills tend to stay ... on
both sides is to move to a more .... World-class quality of accounting processes.
[ Finance_Transformation__The_Outsourcing_Perspective.pdf - Read/Download File
The Five Imperatives To Delivering Great - Salesforce.com
Quality Service Requires A Solid Focus On Your Customer . ... information, go to
www.forrester.com. ... incur costs and brand erosion: 75% of the time, customers
will move to ... looking at enhancing their customer service experience in order to
stay competitive in an ..... Customer service agents need access to back-office.
[ FiveImperatives_SalesforceTLP.pdf - Read/Download File
Get PDF (183K) - Wiley Online Library
backers of GO made a fatal strategic mistake in its business model. .....
publications/went for cost stayed for quality moving the back office to india./ (acce
[ pdf - Read/Download File
References - Wiley Online Library
Jun 30, 2008 ... practices in estimating the cost of capital: Survey and synthesis. Journal of ....
went for cost stayed for quality moving the back office to india.
[ pdf - Read/Download File
Systems Engineering for Effective Supply Chain Coordination - ipedr
A lack of coordination in the KPO is related to low quality of product therefore the
supply ..... Went for Cost, Stayed for Quality? Moving the Back Office to India.
[ 37_ICQM2014-046.pdf - Read/Download File
Tradable Services: Understanding the Scope and Impact of Services
She is the author of Job Losses from Imports: Measuring the Costs (2001), ... “3.3
Million US Services Jobs To Go Offshore” (McCarthy 2002).3 Among others,
Deloitte Research ...... Went for Cost, Stayed for Quality? Moving the Back Office
[ wp05-9.pdf - Read/Download File
Break out from the G&A cost treadmill - Bain & Company
Support functions seem to be working harder just to stay in place. Despite all their
... continual cost-cutting sacrifices service quality and leads to lower ... tiveness
often go hand in hand. In the finance ... their HR departments to lead the charge
by moving beyond a focus ... Back and front office; enabling revenue growth and
[ BAIN_BRIEF_Break_out_from_the_G_and_A_cost_treadmill.pdf - Read/Download File
SmartStream AD_.indd - The SmartStream Reference Data Utility
Feb 3, 2016 ... competitive edge, is ripe for a move to a utility model, he says. “When a bank has
30, 40, 50 thousand people employed in its back office, it has to ask itself ... either
stayed flat or increased, so they are in a real bind.” He says ... These cost and
regulatory pressures go hand in hand, according to. Chambadal ...
[ 2016-02-03_FX-MM_Feb_Cover.pdf - Read/Download File
The Next Generation of IT Operating Models 6 Key - Deloitte
access services through an array of channels, stay in touch around the ... meet
the quality, speed and versatility expected of it. ... back-office, through operations,
and into commercial and customer- .... If a technology component goes down IT
needs to ... IT needs to move towards a model that delivers the minimum viable.
[ uk-con-the-next-generation.pdf - Read/Download File
15 Economic Facts About Millennials - The White House
Fact 11: Working Millennials are staying with their early-career employers longer.
.... drop.5 In 1980, IBM's first gigabyte hard drive weighed 550 pounds and cost
.... In sum, quality of life appears to be a focus of this generation: Millennials value
staying ...... Kaplan (2012) shows how the option to move back home provides.
[ millennials_report.pdf - Read/Download File
Breaking away - PwC
organizations stay ahead ... Nedbank: Creating a center of excellence by
focusing on people and quality, not just cost. 18. Intel: Improving processes and
reducing costs for shared services success. 20 ... Leading finance functions are
moving fast, and recognizing ... Those that don't may hold their organization back
[ pwc-global-finance-benchmark-report.pdf - Read/Download File
Transcript - Citigroup
Jun 2, 2016 ... If you go back – and as we were going into the year ... move is not up, it's down. ...
Big capital generation, more quality and consistency of earnings. .... et cetera, but
also middle office and back office, and the way you service, and you actually
communicate ..... cost of credit largely will stay where it is today.
[ tr160602a.pdf - Read/Download File
Generating Significant Value with Oracle ERP Shared Services (PDF)
Global Shared Services Survey, common back-office functions that companies
choose for ... Shared Service Centers provide innovative solutions at the lowest
cost. ... enhanced quality, timeliness, accuracy and consistency .... allows
companies to “go anywhere” with their operations while still complying with each
[ erp-shared-services-1539807.pdf - Read/Download File
Lean Management - McKinsey & Company
Lean is something more than just cost reduction. It's reducing ... customer-facing
channels, back-office centers, and support .... How can we move beyond re-
engineering ... for an institution to reach, but an intrinsic quality ... so that it stays
open to change and improvement .... data, so we're having to go back to first
[ Lean_Management_new_frontiers_for_financial_institutions.pdf - Read/Download File
Atos SAP for Banking
Staying ahead of the game today is not easy. Successful banks must move faster
and at shorter notice than ever before. They can only ... The back office is
important for other reasons. ... For the banking customer, quality of experience ...
need to reduce the cost and complexity of IT, .... clients can go straight for the
[ atos-sap-for-banking.pdf - Read/Download File